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Three separate photos: front, side (right or left profile), back. Natural light near a window. Dry, unbound hair. Avoid backlight and face shadows. If photos are blurry, AI will ask you to retake.
Typically 8–15 seconds. Rarely up to 30 seconds. If it takes longer, the app shows an error and no credit is consumed.
If photos are too dark, blurry, or don't show hair, AI rejects the analysis and doesn't charge the credit. It explains what to redo.
Only with their explicit consent. Terms of service forbid uploading third-party photos without consent.
3 credits on signup, enough for 3 full analyses. No credit card required to start.
No, never. Once purchased they stay on your account indefinitely.
Refunds go directly through Apple at reportaproblem.apple.com. We can't process payments directly.
The credit is automatically refunded. You never pay for a failed analysis.
On European servers (IONOS, Frankfurt). No US cloud, no Big Tech.
No, never. Photos are sent to the AI provider only for analysis of the single request, and never used as training dataset.
Yes, anytime from settings: manual photo deletion, automatic after 7/30/90/365 days, or full account deletion.
Yes. From Profile → Privacy → "Export my data" you receive a ZIP with all analyses, briefs and photos in JSON format.
Three ways: web link (copy/paste in WhatsApp), printable PDF (1 A4 page), saved image. Hairdresser doesn't need to download anything.
They're "unguessable" links with configurable expiry. Only whoever has the link can see the brief.
You can't change AI text, but you can add personal notes when sharing.